Hoyer customer satisfaction 2016

Every year the Hoyer customer satisfaction survey is conducted to analyse the organisational performance and to track and collect the newest trends in the business.

Furthermore it offers specific market and customer insight. All with the purpose of developing and improving the way we support our customers. The main topics in the survey are

  • Customer service
  • Product quality and performance
  • Information and documentation
  • Customer loyalty

This year more than 1,200 people took the time to answer the questionnaire. In general the 2016 survey shows improvements in all areas with customer service as the high score. The overall results can be found in the Survey Highlights.

We thank all respondents for their time and valuable input and promise to exceed the expectations in 2017.

Customer satisfaction survey 2016 highlights