Furthermore it offers specific market and customer insight. All with the purpose of developing and improving the way we support our customers. The main topics in the survey are
- Customer service
- Product quality and performance
- Information and documentation
- Customer loyalty
This year more than 1,200 people took the time to answer the questionnaire. In general the 2016 survey shows improvements in all areas with customer service as the high score. The overall results can be found in the Survey Highlights.
We thank all respondents for their time and valuable input and promise to exceed the expectations in 2017.